Investors in People Gold
This national standard recognises good practice in engaging, developing and involving an organisation’s employees. It also means the organisation sees effective health and wellbeing programmes as key to delivering the flexibility it needs for continued innovation and growth.
The awards recognise WCHG’s commitment to colleagues and its desire to give even better services to its customers.
Customer Service Excellence
Wythenshawe Community Housing Group is very proud to be awarded the Customer Service Excellence Accreditation.
The accreditation challenges the Group to know their customers better. To identify diverse groups, understand their needs and engage with them in a way that shows they are serious about delivering a high standard of service according to customer expectations.
But most importantly the standard means that the customer is always at the heart of everything that Wythenshawe Community Housing Group does.
Wythenshawe Community Housing Group is one of the twenty seven organisations in the Housing sector nationally to become an accredited Living Wage Employer, which will see their apprentices paid the living wage.
The announcement will mean no employee at WCHG, will be paid less than £7.65 per hour – the rate independent experts calculate is the amount required to cope with the cost-of-living.
The Living Wage is an hourly rate set independently and updated annually, based on the cost living in the UK. The Living Wage campaign has been running for ten years and has lifted over 45,000 people out of poverty. www.livingwage.org.uk
Wythenshawe Community Housing Group is delighted to be accredited with the Fair Train Gold Standard– for the work it does to offer work experience and help people find work.
The two programmes accredited are the School Work Experience Programme for 15 and 16 year olds and the Futures Programme which offers placements to local people deemed in need of the most help to find employment. Since 2011 WCHG has had over 140 students take part in their School Work Experience Programme and offered 34 placements to local students in Wythenshawe so far this year.
The Futures Programme has also been a great success with 54 placements for local people who are considered furthest from employment having taken place since 2011. From these 74 per cent have found sustained work as a result - 13 per cent with WCHG and 87 per cent are with other employers.