Paying your rent

You can pay your rent through our websites, via our tenant app or via the phone.

If your employment status has changed or you need to talk to us about your rent, please speak to us as soon as possible. Our teams will still be here for you. WCHG are aware some residents have already been made redundant or are having to take unpaid leave or reduce their hours. It is a time of great uncertainty for everyone but there is help and advice out there. You can access information from ‘The Money Advice Service’, a free and impartial service set up by the government, which look at your rights to sick pay, changes to claiming your benefits and what it means for travel. Our team has also produced the following document with lots of useful information and contact number. Click here to find out more. Ways to pay

1. Online - log onto www.allpayments.net - To pay online you need your rent payment card and a debit or credit card. Here you can also register to pay by text.
2. WCHG App - Download our tenant app and find out more here. Please note you will need your tenancy reference number to up an account.
3. Telephone - Automated rent payment facility by debit or credit card (can also be used to pay service charges): 0161 946 9595 Open 24 hours a day. If you have forgotten your tenancy reference number or you can’t use an automated service please ring us on 0800 633 5500 / 0300 111 0000 and one of our members of staff will be pleased to take your payment.
4. Direct debit - the most efficient method to pay. The money is deducted straight from your bank account on a day you agree. Please call our team on 0800 633 5500 / 0300 111 0000 to set this up.
5. Allpay app - Downloaded for FREE from Google Play or Apple App Store. If you have any questions about how the app allpay have produced the following Frequently Asked Questions on their website http://www.allpay.net/app. Alternatively for support with downloading the Allpay App email appsupport@allpay.net.
6. PayPoint - Look out for the Paypoint logo at your local shop, newsagent or petrol station. Use your rent card and pay with cash. It’s a free and confidential service and shop staff will not see your rent account. Please remember to keep your receipt. Find your nearest PayPoint here.
7. Standing order - Print off this Standing order form and send it to your bank. If you need any help with the form or advice on how much to pay weekly or monthly please call us on 0800 633 5500 / 0300 111 0000
8. Post - Just send a cheque made payable to your landlord either to: 8 Poundswick Lane , Wythenshawe ,Manchester ,M22 9TA. Please remember to put your name, address and rent card reference number on the back of the cheque.

If you are having difficulties paying your rent please let us know and we will try to help you contact us on 0800 633 5500 / 0300 111 0000.