Emergency Repairs

If you need to book an emergency or are unsure what an emergency repair is please see the list below; Please note that due to the COVID19 virus we have had to make some changes to the way we deliver our services, click here for more information.

List of emergency repairs

Heating/Water

  • No heating or hot water between October 1st and March 31st only – except in circumstances below.
  • No heating or hot water any time of the year if you have a vulnerable person in your home – a young baby, or someone who is elderly or disabled.
  • Heating system giving off fumes – call Cadent on 0800 111 999.
  • No cold water (but check with neighbours to see if it affects other homes).

Burst, major leak, water penetration

  • A burst or leak should at least fill a household bucket overnight. Turn off the water.
  • Any burst, leak or water penetration that is affecting electrics. Turn off electricity.

Toilet

  • Blocked toilet – but only if there isn’t another toilet in your home.
  • Toilet that won’t flush – but only if it is the only toilet and you are unable to flush it with a bucket of water as a temporary solution.

Bath, shower, washbasin

  • Bath blocked or no water from taps – but only if someone in the home has a medical condition that makes the bath essential.
  • Shower broken – but only if someone in the home has a medical condition that makes the shower essential. We may be unable to fix a shower at an emergency call-out if it needs special parts.
  • Washbasin blocked or no water from taps – but only if someone in the home has a medical condition that makes the basin essential.

Kitchen sink

  • Kitchen sink blocked or no water in the taps – but only if someone in the home has a medical condition that makes the sink essential.

Electrics

  • Complete power failure – but if nearby homes are affected contact the electricity company instead.
  • Power off in part of the home – but only if it is a danger to health or safety because it’s needed for essential equipment like a stair lift or nebuliser.
  • Electrical fitting smoking or scorching – (also turn off the electricity).
  • Fire alarm in block of flats broken.

Drains and waste

  • Blocked drain – but only if sewage is coming up.
  • Blocked refuse chute in a multi-storey block.

Door (outside)

Window

Locked out

Lifts

  • Faulty lift.

Gas leak

  • Call Cadent on 0800 111 999.

House fire

  • We will check electricity wiring and gas pipe work if there has been a fire in your home. Don’t use electricity or gas until this is done.

More information is available in the Repairs section of our websites.