Emergency Repairs

If you need to book an emergency or are unsure what an emergency repair is please see the list below;

List of emergency repairs

Heating/Water

  • No heating or hot water between October 1st and March 31st only – except in circumstances below.
  • No heating or hot water any time of the year if you have a vulnerable person in your home – a young baby, or someone who is elderly or disabled.
  • Heating system giving off fumes – call Cadent on 0800 111 999.
  • No cold water (but check with neighbours to see if it affects other homes).

Burst, major leak, water penetration

  • A burst or leak should at least fill a household bucket overnight. Turn off the water.
  • Any burst, leak or water penetration that is affecting electrics. Turn off electricity.

Toilet

  • Blocked toilet – but only if there isn’t another toilet in your home.
  • Toilet that won’t flush – but only if it is the only toilet and you are unable to flush it with a bucket of water as a temporary solution.

Bath, shower, washbasin

  • Bath blocked or no water from taps – but only if someone in the home has a medical condition that makes the bath essential.
  • Shower broken – but only if someone in the home has a medical condition that makes the shower essential. We may be unable to fix a shower at an emergency call-out if it needs special parts.
  • Washbasin blocked or no water from taps – but only if someone in the home has a medical condition that makes the basin essential.

Kitchen sink

  • Kitchen sink blocked or no water in the taps – but only if someone in the home has a medical condition that makes the sink essential.

Electrics

  • Complete power failure – but if nearby homes are affected contact the electricity company instead.
  • Power off in part of the home – but only if it is a danger to health or safety because it’s needed for essential equipment like a stair lift or nebuliser.
  • Electrical fitting smoking or scorching – (also turn off the electricity).
  • Fire alarm in block of flats broken.

Drains and waste

  • Blocked drain – but only if sewage is coming up.
  • Blocked refuse chute in a multi-storey block.

Door (outside)

Window

Locked out

Lifts

  • Faulty lift.

Gas leak

  • Call Cadent on 0800 111 999.

House fire

  • We will check electricity wiring and gas pipe work if there has been a fire in your home. Don’t use electricity or gas until this is done.

More information is availbable in the Repairs section of our websites.