Service Update

Our Wythenshawe House Office is now open again by appointment only, find out more here.

We are currently in Stage 3 of the Government’s Roadmap Out Of Lockdown, for more information and detailed guidance on how this affects you please visit: GOV.UK (www.gov.uk)

We want to assure you we are taking our role in protecting you, our residents, our employees and the wider community very seriously and we continue to review the way in which we deliver our services, on an day by day basis based on the latest guidelines and Government instructions.

Please see below a detailed update on our services.

 

 

Wythenshawe Works

Repairs Service

You can book a job via our WCHG app, which has a full diagnostic tool to aid you through the booking process.

In the event of an emergency repair please report this to us in the usual way via our contact centre on 0800 633 5500 or 0300 111 0000.

In order to keep the phone lines free for emergency calls we would ask that you consider emailing in any non-urgent repairs to customerenquiries@wchg.org.uk or via our App, website, Facebook and Twitter pages. These will be logged and when there is availability, contact will be made to arrange an appointment at a later time in line with the Government’s guidance.

Before we conduct any repair or visit we will call you to check on your current health and wellbeing, this is to ensure the safety of our operatives who may attend multiple properties in a day. All staff visiting are following enhanced cleaning procedures and will not be sent to a property if they show any signs of illness.

 

Assisted Gardening

In 2020 we carried out a review of the concessionary gardening service, we benchmarked our service with other local housing providers and to take the service forward and ensure value for money the service was updated to meet the current needs of those who qualify.  The service is now our Assisted Gardening Service and offers up to 8 visits per year between April and September. The number of visits we are able to carry out will depend on the weather and resources available.

All customers were contacted and we took into account the views of all those who responded to help with reshaping the service. For customers who are no longer receiving this service alternatives have been put in place and if you still require help with maintaining your garden you can discuss what options are available by contacting our Tenancy Management Team on 0800 633 5500 or 0300 111 0000.

 

Grass Cutting Service / Cleaning

Our grass cutting programme has a target of 21 day per cycle (weather permitting) for 2021 and will be delivered between April and September, further cuts may take place in October depending on weather conditions at that time.

Our Mobile Cleaning services will continue to all common areas of our schemes and the enhanced routines that focus upon handles, intercom panels and other key touch points will continue until Government guidance changes

Communal grounds and service charge services continue in line with demand, all planned visits to be undertaken. We aim to deliver 13 visits expected between April and the end of September, then 4 between October and March.

 

Investment Works

Fire safety works restarted in June at several blocks to continue sprinklers, alarms etc. Heating works have been increased to clear deferred installations and external work stream are being gradually re-introduced, with fencing and pathways resumed in June, and External Painting and Roofing works restarting in July.

 

Housing & Community Investment

Tenancy Management

Our Tenancy Management Team have been offering a digital service throughout the lockdown period and our Allocations Team have been carrying out digital lets.

 

Involvement

Focus groups and engagement have been ongoing throughout the lockdown period with Remote Tenant Committee meetings established and tenants attending board meetings. If you would like to get involved at WCHG you can find out more by emailing getinvolved@wchg.org.uk or visiting the 'Get Involved' section of this website.

 

Communities Centres

Benchill - The centre continues to offer remote service provision and is now set up the floor and wall markings for the social distancing measures for visitors and set up sanitisation stations at various points throughout the building.

Lifestyle Centre -  The Lifestyle Centre was honoured to become one of the first Vaccination Centres in Manchester. They have continued to provide a digital menu of online services for the community to continue engagement with customers throughout the lockdown. The Styles Café produced essential hot cooked meals for the local community and 25 identified vulnerable adults and volunteers alongside Wythenshawe Works supported the distribution of food to the local community.

 

Employment Service

WCHG's employment service has linked with the financial inclusion and tenancy teams throughout the lockdown to help support tenants who have been impacted by the economic impact of Covid19.

 

Children & Young People

Throughout the lockdown WCHG’s Youth Team has supported young people across in Wythenshawe in a number of different ways. From engaging through daily ‘check ins’ to running a confidential phone line between 11 and 7pm every day and creating a weekly e-newsletter packed with practical activities and places to get advice and support.

They have taken part in Manchester City Council ASK campaign, engaging in “Protective Youth Work” across Wythenshawe. Where in groups of 3, carrying out street-based work with the aim of supporting young people in crisis, providing key information and signposting them, whilst also encouraging social distancing and the recommended quarantine measures.

Since March 2020 they have delivered over 200 Hours of “Protective Youth Work” and engaged with 170 young people. They have also collected information on how the current situation is impacting young people in the area and what worries they may have about their future, which will help inform WCHG programmes going forward.

 

Assure24 / ASB 

The multi-agency Wythenshawe Integrated Neighbourhood Service (WINS) continues to operate and meet remotely to review and progress complex cases. Most ASB services have been done remotely while Assure 24 continues to operate the control room 24/7, using social distancing measures and responding on a reactive basis.

Tenancy Support Team

Currently we are delivering no face-to-face support but but please contact us to find out how you can access this service online.

 

Volunteering

During the lockdown volunteering has been delivered online via a telephony buddy system that is open to all tenants and residents. The team have also taken over calls from housing colleagues for the tenants who still require regular contact. If you would like to get involved in the Real Neighbours Buddy scheme please email daniel.williams@wchg.org.uk to find out more.

 

Emergency Food

The Current approach has included:

  • Closure of foodbank centres to a more centralised approach from the Unit E which has worked well throughout the lockdown.
  • They have distributed to 1240 people (562 children), which equates to just over 11,000 food parcel meals distributed.
  • Almost 7tns of food have been donated, with a significant amount of cash (around £30,000).

 

Money Mentors/Financial Inclusion Team

Tenancy Management Coordinator (TMC) are booking prospective tenants into for Money Health Check telephone appointments with the Money Mentor (MM) & Financial Inclusion Officer (FIO) . They have continued to offer telephone advice to tenants with benefit or budgeting problem throughout the lockdown.

 

Offices

Please note our Wythenshawe House office now open for appointment only.

 

This page was updated on 03/06/2021. Please continue to check back for latest updates on our services.

 

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