Income Recovery Officer 

Fixed Term (approximately 18 months), 35 hours per week

Salary Information - £25,377.32 - £29,790.77

Do you have a passion and commitment to join a high performing income collection team?  We are seeking an experienced income recovery officer to manage rent arrears; maintain contact with tenants in arrears, and make affordable and sustainable agreements with tenants to clear debt.  A clear understanding of the Government’s welfare reform agenda and how this affects our tenants is required.

Key Responsibilities include:

  • Up to date knowledge of social housing – especially income recovery processes;
  • To have a good knowledge of welfare benefits, County Court Possessions and tenancies;
  • Ability to communicate effectively with customers regarding their account;
  • Able to deal with the demands of the role; and
  • To work as part of a high performing team, delivering an efficient and effective rental income service to the Group’s customers.

Applicants must have a relevant professional qualification or equivalent gained by experience.  You must have an awareness of personal safety and the environment particularly when visiting customer’s homes.

It is essential that applicants hold a driving licence and have access to a vehicle for business use.  Applicants must be willing to work flexibly and outside of office hours on a rotational basis as and when requested.

If you are interested in applying for any of these positions, please complete the attached application form & diversity monitoring information and return to Human Resources, 1st Floor Wythenshawe House, 8 Poundswick Lane, M22 9TA or alternatively, return to humanresources@wchg.org.uk.

The closing date for all applications is 12 noon on Monday 19 August 2019

Interview date TBC