Page 25 - Wythenshawe 2020 Corporate Plan
P. 25

 SMARTER BUSINESS
Strategic Theme Leads – Simon Morris, Executive Director of Finance and Shahida Latif-Haider, Interim Executive Director of Resources.
More Homes
Great Places
Living Well
Smarter Business
Activity or service focus
Contact
Area for review / improvement
• Service Level Agreements with teams
• Plan our Digital First Service Offer
• Resident Involvement Activity & Digital Offer
• Group websites
• External signage, branding & public relations
Culture & People
• Learning from Complaints, Comments & Compliments
• Customer Service Standards
• Customer Access Strategy inclusive of Out of Hours and Reception Services
• Customer journey for leaseholders and sales
• Identify and scope High Impact Service Improvement Projects
• Investors in People
• Deliver Training & Development Plans
• Recruitment and Onboarding System
• HR Policies
• Pay and Conditions
• People Strategy including Talent Management
• Equality and Diversity
• Internal Communications
• Cultural aspects of the Deloitte Culture and Governance Review • Apprentice Programme
• Develop Group Data Governance Strategy and Action Plan • Information & Insight Service
• Performance Measures versus Targets
Data
Wythenshawe 2020-2022 Corporate Plan 25


































































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