Changes to small repairs. What you need to know

We’re making changes to small repairs and how they are managed in your home.  

What’s Changing? 

From April 2025, you will be responsible for some small repairs in your home. These include things like: 

• Small cosmetic fixes (like filling tiny holes or painting over scuffs)  

• Fixing a toilet seat 

• Putting up a shower curtain 

• Replacing light bulbs 

Why is this changing? 

We’ve spoken to lots of residents and listened to their feedback. By asking you to take care of these small jobs, we can use time and money on bigger improvements, like: 

• Upgrading kitchens – with new cupboards and appliances 

• Renovating bathrooms – better showers, taps, and fittings 

• Improving shared spaces – making common areas brighter and more welcoming 

Need Help?

If you’re struggling with repairs, there are options:

• Handy Person Scheme – We offer a low-cost repair service by appointment. Prices and details are available on request by calling the Customer Hub on 0300 111 0000.
• Home Improvements – If you want to make changes to your home, we’re happy to help. You’ll need to get permission first – click ‘customer alteration form’ for details.
• Ask Friends & Family – They might be able to lend a hand.
• Find a Tradesperson – Websites like Checkatrade.com can help you find a trusted professional.

We want you to enjoy your home. Keeping it in good condition is a shared responsibility.