Housing, rent and repairs

Manage your home online

My Account and our app make it easy to manage your home anytime, anywhere. You'll see real-time updates, so you always know what's happening and can get things done when it suits you.

Manage your home online with My Account or our app

Whether you prefer using a computer or your phone, we’ve got you covered. Use My Account through our website or download our app. Both give you access to the same features, so you can manage your home wherever you are.
You can:

  • report and track repairs
  • check, pay and manage your rent
  • update your contact details
  • report and track anti-social behaviour
  • get help and support with money, benefits, and domestic abuse
  • manage your tenancy
  • access information for leaseholders and shared owners
  • get in touch with us.

Download our app and manage your home on your phone

Manage your home with our app. Anytime, anywhere, with real-time updates.

download on the app store download on the app store download on google play download on google play

What you can do in My Account and our app

  • Report and track repairs

    Report repairs, track when they're going to happen and manage your appointments.

  • Manage your rent and payments

    Check your rent and charges balances, make payments, and download statements.

  • Manage your home

    View your tenancy information, make changes to your tenancy, and keep track of your requests.

  • Get help with money and more

    Find support with money, benefits, domestic abuse, and track your cases.

  • Report anti-social behaviour

    Report anti-social behaviour, track your case and add updates.

  • Services for leaseholders and shared owners

    Everything from rent and service charges to information and documents.

  • Update your details

    Update your contact details and choose how you'd like to be contacted.

  • Get in touch

    Send us a message, make a complaint and check its progress, and share feedback.

Why use My Account and the app?

  • Real time updates

    Stay up to date with your repairs, requests and support cases without needing to call us.

  • Quick and easy to use

    Designed with residents to make everyday tasks quicker and easier.

  • Available anytime

    Manage your home when it suits you, without waiting for our phone lines to open.

  • Everything in one place

    Repairs, rent, support, appointments and updates are all together and easy to find.

Use My Account

If you already have an account, log in to manage your home online.

Don’t have an account yet?

Create one today to manage your home online whenever it suits you

Log in or register for My Account

Know a resident who isn't online?

For residents who prefer or need to call us or visit us, they’ll still be able to do that as usual.

If they’d like to know more about using the internet and getting online, we can help with:

  • Friendly, free, relaxed sessions right here in the community
  • Low-cost broadband deals (called social tariffs, read more about them)
  • Free mobile data SIMs for your phone.
Getting residents online

Want to apply for housing?

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