We track a range of performance indicators across the organisation, from day-to-day services to long-term targets. If something isn’t working as it should, we step in quickly to put it right. You play a key role too. Your feedback and suggestions help us review our work and make improvements.
Tenant Satisfaction Measures (TSMs) are a way of showing how well we, and every social housing provider in England are performing. They were introduced by the Government and the Regulator of Social Housing, but what really matters is your voice. Your views shape our results, and they help us understand what’s working and where we need to do better. Most importantly, they guide how we plan our future services so we can keep improving for you. In 2025, 2,032 (15%) tenants gave feedback through the Tenant Satisfaction Measures survey. We also surveyed leaseholders and shared owners.
Methodology Statement – Tenant Satisfaction Measures Survey 2025-26PDF (315 KB) PDF (315 KB) This shows explains how the survey was carried out and how the results were collected and analysed. Download Questionnaire – Tenant Satisfaction Measures Survey 2025-26PDF (261 KB) PDF (261 KB) This shows the wording of the survey and how it was introduced to tenants. Download
Our Resident Annual Review, produced every year, allows us to check-in with how we’re doing and gives us the opportunity to highlight where we’re making progress and where we need to do better. Take a look below. Resident Annual Review 2024-25PDF (9 MB) PDF (9 MB) Our 2024-25 review tells you what went well, what you told us we need to do better, how we spent your rent money and how your feedback helped change things. Download Resident Annual Review 2023-24PDF (6 MB) PDF (6 MB) Download Resident Annual Review 2022-23PDF (5 MB) PDF (5 MB) Download
