Tenant Satisfaction Measures Survey 2022
When the regulator published the measures, the team at Wythenshawe Community Housing Group worked with research agency, Acuity, to ask a sample of 989 tenants the new Tenant Satisfaction Measure questions. The survey took place in October 2022 and the below graphic shows the responses we received.
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The trial survey helped us to identify areas where we need to do more work, particularly:
- how we deal with complaints
- how we handle anti-social behaviour
- how we communicate
If you have a view and would like to get involved, please contact us on getinvolved@wchg.org.uk – we’d love to hear from you!
As of January 2022, this is what we know:
(Click to enlarge the images)
