Damp and mould


We want you to live in homes that are safe and free from damp, condensation and mould. That’s why we want you to report it as soon as you notice it.

All homes and buildings can be affected, and if left untreated, this can affect health conditions and damage belongings.

Our Approach

Every report of damp and mould is treated on an individual basis. We will visit you at home within 10 days of you telling us about the damp and mould.

If damp and mould is found throughout your home we will consider the level of risk it presents to your wellbeing and agree with you on the best way of managing this.

A Property Surveyor will visit you at home. They will:

  • Assess the damp and mould present
  • Inspect your home for property defects
  • Check that you have working extractor fans in your kitchen and bathroom
  • Make sure you have the support and guidance you need, including advice on how you can clean and prevent minor occurrences of mould eg. on window frames
  • Agree any next steps needed

Depending on what we find we will do one or more of the following:

  • Make an appointment for the in-house team to complete damp and mould treatment work. This may require more than one visit
  • Make an appointment to carry out repair work needed to address penetrating or rising damp, or install more ventilation where needed
  • Make a referral to one of our damp and mould specialist contractors to treat the mould

WCHG is determined to help customers live in healthy homes. If you think you might have damp and mould in your home, the quicker you report it the quicker we can treat it. Please call us on 0800 633 5500 or email us at customerenquiries@wchg.org.uk.