Tenant Satisfaction Measures FAQs

What are the Tenant Satisfaction Measures?

They’re a way of measuring how we, and all social housing providers in England, are performing. They’ve been put in place by The Government and Regulator of Social Housing. Your views will decide how we score.

During August and September, we used an independent company, Kwest Research, to survey customers. The results will be available for everyone from November.

As a customer, you may have received a phone call or email from them, asking about the services we provide. Thank you if you were able to complete the survey.