Tenant Satisfaction Measures FAQs

What are the Tenant Satisfaction Measures?

They’re a way of measuring how we, and all social housing providers in England, are performing. They’ve been put in place by The Government and Regulator of Social Housing. Your views decide how we score.

Our Tenant Satisfaction Measures 2024 survey is starting in May and will run until August. We're using an independent company, Kwest Research, to survey residents. The results will be available for everyone this autumn.

As a resident you may receive a phone call or email from Kwest, asking about the services we provide. Thank you if you're able to complete the survey.