Checking your details are right

We’re contacting some residents to check the information we hold about them is correct and up to date. This is part of our ongoing work to improve services. 

Having up to date details helps us to: 

• keep in touch with you 
• offer services now and in the future that could help you 
• make sure your home is safe and still suits your needs 
• to know we’re holding the data you want us to hold about you. 

Will I get a call?  

We’ll contact you if your home has three bedrooms or more. 

Calls will be made between January and April. If you’re due to be contacted, we’ll send you a text or email. It will let you know you’ll get a call in the following three weeks. 

If you’d prefer a visit instead of a phone call, you can ask for this by calling us on 0300 111 0000. 

When will I get a call? 

Calls will be made between January and April. 

How will the survey be done? 

Most surveys will be carried out by phone. Kwest Research will call you from a mobile number.

For some households, a face to face visit can be done later in the year. Let Kwest Research know if you’d prefer a face to face visit if they call you. Or you can tell us by calling 0300 111 0000. We’ll only do face to face visits if you agree to one. 

Who will I be speaking to? 

We work with a local trusted partner, Kwest Research to help carry out these calls. 

• Your information is kept safe and only used to support our services 
• Kwest Research follow our strict guidelines on how information is used and stored 
• Your information is protected by data protection law (GDPR). You can read our Privacy Notice on our website. 

How do I know the call is real? 

All callers will say they are calling from Kwest Research on behalf of Wythenshawe Community Housing Group. You can also call us directly on 0300 111 0000 to confirm the call is genuine. 

What will you ask me? 

We’ll ask about: 

• who lives in your home 
• any health or support needs 
• communication needs 
• overcrowding or spare rooms 
• any help you may need now or in the future. 

You can choose which questions you want to answer. 

Why are you collecting this information? 

To help us: 

• plan future housing 
• understand needs 
• offer right-sizing options 
• improve services 
• support residents better. 

The data you give us helps us help you in the right way. 

How long will it take? 

Around 10–30 minutes, depending on your answers. 

Do I have to take part? 

No. It is your choice. 

Will my answers be shared?  

Your personal information will not be shared publicly. It will be used on our systems to help us plan and improve services.  

Is there a thank you reward? 

Yes. To thank you for taking part, everyone who does the survey will be entered into a prize draw. We can’t reward everyone, but some residents will be randomly selected to receive a prize. For every 1,000 customers we call, two will win a 50-inch TV or an equivalent prize in vouchers.  

What if I have more questions? 

Call us on 0300 111 0000 or email customerenquiries@wchg.org.uk