Stay warm in winter – we’re here to help

This time of year can be challenging, but there are simple ways to stay warm in winter without spending more than you need to. And if you’re struggling, you don’t have to cope alone.

Simple tips to stay warm in winter

• Bleed radiators and keep them clear so heat can circulate.
• Block draughts around doors and windows.
• Use heating efficiently by setting your thermostat between 18°C and 21°C.
• Keep heat in by closing curtains at dusk and shutting doors in unused rooms.
• Layer up, wear warm socks or slippers, eat regular hot meals and keep moving during the day.

If your heating isn’t working

Check your boiler for error codes, try resetting it and make sure it’s set to heating and hot water. In very cold weather, pipes can freeze – if you’re unsure, call us on 0300 111 0000.

If you smell gas, call the National Gas Emergency Service on 0800 111 999 immediately.

Worried about money or bills?

If you’re struggling with rent, energy bills or other costs, we can help with benefits advice, money and debt support, energy advice and referrals to local services – call us on 0300 111 0000.