Welcome to our new website!

You’ll find our new website is quicker and easier to use.

We’ve made sure it has:

• A better search and fewer clicks
• Simpler wording
• A design that works on mobile and desktop
• Better accessibility features
• Easier access to support and local updates

Our new app is live too!

You can now manage your home online with real-time updates.

Use the app to:

• Report and track repairs
• Manage and pay your rent and charges
• Update your details
• Message us

Find out more about how to manage your home online.

More features are coming to the app later this year

More features include:

• Anti-social behaviour reporting
• Managing your tenancy
• Money advice support

Specific features for leaseholders, including:

• Report and track repairs for shared areas
• Apply to sublet your home

Specific features for shared owners, including:

• Request a refund for a repair
• Find information about defect periods on your home

We hope our new website and app makes managing your home online easier.

If you have feedback or need help, contact our Customer Hub on 0300 111 0000 or email customerenquiries@wchg.org.uk

And if you’d rather call or visit us, that’s still absolutely fine.