About us

Our policies and reports

We believe in being open and honest about how we work. Here you’ll find our key policies and reports. These documents show how we’re meeting our responsibilities and putting our residents and community first.

Our Annual Report and Financial Statements

Find out how we manage our money and invest in homes, services, and our community.

  • Annual Report and Financial Statements 2025PDF (3 MB)
    PDF (3 MB)

    Download
  • Annual Report and Financial Statements 2024PDF (3 MB)
    PDF (3 MB)

    Download
  • Annual Report and Financial Accounts 2023PDF (3 MB)
    PDF (3 MB)

    Download
  • Annual Report and Financial Statements 2022PDF (2 MB)
    PDF (2 MB)

    Download
  • Annual Report and Financial Accounts 2021PDF (2 MB)
    PDF (2 MB)

    Download

Executive team remuneration

We believe in being open about how we work. That’s why we share clear information about how much we pay our Directors and how we manage our costs, following the Regulator of Social Housing’s Transparency, Influence and Accountability Standard.

We use the Regulator’s calculation to show how much this works out as for each home:

2024/25

Total pay for our senior team, including Executive Directors and Board members

This works out as £90.94 for each social housing home

How do we calculate this? We work this out by adding up all the pay (including pension and National Insurance) given to current and former Directors during the financial year, and dividing that by the number of social homes we owned or managed at the end of the financial year.

Total pay for our highest-paid Director

This works out as £13.35 for each social housing home

How do we calculate this? We work out this figure by dividing the pay of our highest paid Director (not including pension or National Insurance) by the number of social homes we owned or managed at the end of the financial year.

Total management costs

This works out as £1,428 for each social housing home

How do we calculate this? We work out this figure by dividing the total cost of managing our social homes during the financial year by the number of homes we owned or managed at the end of the financial year.

Our policies

How we work and what you can expect from us as your housing provider. We’ve grouped our policies by topic to make it easier for you to find what you’re looking for.

 

Your home and safety

 

  • Asbestos Management PolicyPDF (307 KB)
    PDF (307 KB)

    Download
  • Building Safety PolicyPDF (782 KB)
    PDF (782 KB)

    Download
  • Damp and Mould PolicyPDF (866 KB)
    PDF (866 KB)

    Download
  • Domestic and Passenger Lift Management PolicyPDF (367 KB)
    PDF (367 KB)

    Download
  • Electrical Safety PolicyPDF (906 KB)
    PDF (906 KB)

    Download
  • Equipment and Adaptations PolicyPDF (1 MB)
    PDF (1 MB)

    Download
  • Fire Safety Management PolicyPDF (379 KB)
    PDF (379 KB)

    Download
  • Gas Maintenance and Safety Management PolicyPDF (316 KB)
    PDF (316 KB)

    Download
  • Property Compliance PolicyPDF (299 KB)
    PDF (299 KB)

    Download
  • Repairs and Maintenance PolicyPDF (370 KB)
    PDF (370 KB)

    Download
  • Water Management PolicyPDF (355 KB)
    PDF (355 KB)

    Download

Finding or moving into a home

 

  • Allocations PolicyPDF (464 KB)
    PDF (464 KB)

    Download
  • Empty Homes PolicyPDF (341 KB)
    PDF (341 KB)

    Download
  • Social Housing Allocations Policy for Cheshire HomechoicePDF (639 KB)
    PDF (639 KB)

    Download

Living in your home

 

  • Assisted Gardening PolicyPDF (327 KB)
    PDF (327 KB)

    Download
  • Boundary PolicyPDF (316 KB)
    PDF (316 KB)

    Download
  • Current Tenant Income RecoveryPDF (335 KB)
    PDF (335 KB)

    Download
  • Hoarding PolicyPDF (1 MB)
    PDF (1 MB)

    Download
  • Rent Setting PolicyPDF (279 KB)
    PDF (279 KB)

    Download
  • Service Charge PolicyPDF (261 KB)
    PDF (261 KB)

    Download
  • Shared Ownership Income Recovery PolicyPDF (327 KB)
    PDF (327 KB)

    Download
  • Tenancy Fraud PolicyPDF (343 KB)
    PDF (343 KB)

    Download
  • Tenancy Management PolicyPDF (464 KB)
    PDF (464 KB)

    Download

Support and wellbeing

 

  • Customer Domestic Abuse PolicyPDF (553 KB)
    PDF (553 KB)

    Download
  • Help to Access Our Services PolicyPDF (895 KB)
    PDF (895 KB)

    Download
  • Safeguarding PolicyPDF (347 KB)
    PDF (347 KB)

    Download

Neighbourhood and community

 

  • Anti-social Behaviour PolicyPDF (314 KB)
    PDF (314 KB)

    Download
  • Customer Conduct PolicyPDF (379 KB)
    PDF (379 KB)

    Download
  • Environmental Services PolicyPDF (268 KB)
    PDF (268 KB)

    Download
  • Good Neighbourhood Management PolicyPDF (299 KB)
    PDF (299 KB)

    Download
  • Hate Crime PolicyPDF (312 KB)
    PDF (312 KB)

    Download

Feedback and complaints

 

  • Complaints PolicyPDF (504 KB)
    PDF (504 KB)

    Download

Data and privacy

 

  • Data Protection PolicyPDF (629 KB)
    PDF (629 KB)

    Download
Recite Me accessibility and Language Support