WCHG have been made aware of an issue where a duplicate direct debit has been taken from tenant’s bank accounts today.
Only those tenants who’s payment was taken on Thursday 7 December 2017, have been impacted. If you have been effected you should speak to your bank immediately and request to make an indemnity claim under the Direct Debit Guarantee, you will then be refunded the additional payment taken in error.
If you have any queries or require any assistance please contact your rent officer or customer services on 0300 111 0000
WCHG is currently investigating how and why Allpay (the organisation that facilitate the collection of direct debits) have made this error. In addition we are contacting those tenants we believe may have been impacted to provide support and to apologise for any inconvenience caused.