Gas safety

Every year, we’ll pop round to check your gas appliances. We’re not being fussy, the law says we’ve got to do it every 12 months. If it’s not done, it puts everyone at risk, and we could be prosecuted.

We’ll send you a letter about 10 days before your appointment. The visit usually takes about an hour, and we’ll check:

• Your gas appliances
• Gas cooker (visual inspection)
• Smoke and carbon monoxide alarms

If the time doesn’t work for you, no worries, just give us a ring on 0300 111 0000 and we’ll try to fit around school runs, shifts, or whatever you’ve got on. We’ve even got some evening and weekend slots if that’s easier.

• If it’s our appliances, we’ll sort it – repair or replace.
• If it’s yours and it’s unsafe, we’ll have to disconnect it and ask you to get a Gas Safe engineer to fix it. By law, it can’t be used until it’s safe again.

Got a solid fuel appliance? We’ll service it once a year – that means sweeping chimneys, cleaning flues, and if you’ve got a solid fuel boiler, we’ll give that a good clean inside too.

We’ll also fit a British Standard carbon monoxide alarm in the same room as the appliance, to keep everyone safe.

Remember:

• Don’t block vents – they’re there for your safety.
• Let us in for safety checks – it’s part of your tenancy agreement.
• No new solid fuel appliances are allowed in our homes.

Any questions? Call our Gas Servicing team on 0300 111 0000.

Give us a call straight away on 0300 111 0000 if you notice:

• Black marks or soot near an appliance
• A flame that’s orange or yellow instead of blue
• Lots of condensation in rooms with appliances
• Dizziness, headaches, or sickness when the gas is on