With My Account, you can access your tenancy and home account from your computer or laptop. It’s quick and easy to use and has been shaped by resident feedback, so it works the way you need it to. If you prefer to use an app, we have a brand new one for you to try. Both My Account and our app have the same features so everything you can do on one, you can also do on the other. You can: Report and track repairs Manage your rent and payments Update your contact details Get in contact More features coming soon.
Reporting and tracking anti-social behaviour Report issues, view case updates, manage your appointments, add incident diary information and more. Money and debt advice and support Find debt advice and benefits support, get cost of living and food bank support, view your cases. Managing your tenancy View your tenancy information, make changes to your tenancy, view your tenancy cases and more. Support for leaseholders and shared owners Pay and manage rent and charges, report repairs for shared areas, submit a refund for a repair and more.
For residents who prefer or need to call us or visit us, they’ll still be able to do that as usual. If they’d like to know more about using the internet and getting online, we can help with: Friendly, free, relaxed sessions right here in the community Low-cost broadband deals (called social tariffs, read more about them) Free mobile data SIMs for your phone. Getting residents online
