Before you make any changes to your home, you’ll need to get written permission from us. This helps us make sure the work is safe and won’t cause issues later – like repair problems or risks to you or your neighbours.

If you go ahead without permission, you may have to put your home back to how it was – and you could be charged if we need to do the work.

We usually won’t say no unless the changes:

  • make your home unsafe
  • affect your neighbours
  • make it harder for us to carry out future repairs.

If you live in a flat in a three-storey or high-rise block, we may also need a fire safety certificate from a FIRAS-accredited inspector once your work is done.

How to apply

Just fill in the Customer Alteration Form at the end of this page – it comes straight to us.

Please give us 20 working days to reply. If you haven’t heard back after that, feel free to resend it – but there’s no need to send it again before then.

We look at each application on a case-by-case basis and consider:

  • what the work involves
  • if it meets safety rules
  • how it might affect your neighbours
  • if it follows any legal requirements.

Only use this form for work you plan to do now, not in future. You’re responsible for giving us all the right information – we may turn it down if anything’s missing.

Asbestos and safety checks

Before starting any work, you must check if there’s asbestos in the area or if your work could disturb it.

If it does, it must be handled by a licensed contractor. When the work’s complete, send us the consignment notes to show it was removed safely.

You’ll also need to send us any safety certificates after the work is done, such as:

  • an Electrical Installation Certificate
  • or a CP12 (gas safety) certificate

After the work’s done

Once approved changes are made, you’re responsible for future repairs or maintenance – we won’t cover these costs.

Please note: only assured tenants can apply for alterations.

Customer Alteration Form

Make sure you attach all the documents we need to look at your request. If anything’s missing, we won’t be able to process your application.

Choose one of the following options: New Consent Request - You’re asking for permission to make a change or improvement to your home. Retrospective Consent Request - You’ve already made a change or improvement to your home, and you’re now asking for permission after the work’s been done.
Have you applied for Building Regulations and Planning Permissions?(Required)
Please tell us who’ll be doing the work – including the builder, installer, manufacturer, and what materials they’ll be using.
Will the work affect anything in the building – like water, gas, electricity, or if scaffolding needs to go up?
Quotation or estimates - make sure that these are on letter-headed paper. Plans, drawings or survey reports.
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