Paying Your Rent

We know it is difficult at the moment, but you do need to continue to pay your rent. Given we are all trying to limit contact and stop the spread of this virus, the best way to pay your rent is through our websites, via the tenant app or via the phone.

If your employment status has changed or you need to talk to us about your rent, please speak to us as soon as possible. Our teams will still be here for you.

WCHG are aware some residents have already been made redundant or are having to take unpaid leave or reduce their hours. It is a time of great uncertainty for everyone but there is help and advice out there. You can access information from ‘The Money Advice Service’, a free and impartial service set up by the government, which look at your rights to sick pay, changes to claiming your benefits and what it means for travel. Click here for lots of useful information or here for some coronavirus benefit related information.

When is it due?

Your rent is due in advance every Monday from the start of your tenancy. You can also make arrangements with your Rent Officer to pay weekly, fortnightly or monthly.

Whichever payment method you choose, you will pay the same amount over the year. You should not be in rent arrears irrespective of your method of payment.

Rent queries

Your Rent Officer can help you answer questions about your rent and any benefit entitlements. They can help you make an income and spending plan that will help you look after your money. They can also help you to complete forms about your rent or benefits.

We also have Financial Inclusion Officers, who can give you free specialist advice on money issues.

Need a new rent card?

Use this online form to order a new card.

Methods of paying your rent

Online

Use your bank debit or credit card to pay over the internet. The money will go out of your account within one working day. Simply log onto www.allpayments.net where you can also register to pay by text.

Direct debit

Direct debit is the most efficient method to pay. The money is deducted straight from your bank account on a day you agree.

If you would like to pay this way please call our rents team on 0800 633 5500 / 0300 111 0000 to set the payments up.

Allpay app

The new app from allpay can be downloaded for FREE from Google Play or the Apple App Store to your smartphone.

If you have any questions about how the app can be used allpay have produced the following Frequently Asked Questions on their website http://www.allpay.net/app.

Alternatively for support with downloading the allpay App or answers to any other questions email appsupport@allpay.net.

Telephone

Automated rent payment facility by debit or credit card (can also be used to pay service charges): 0161 946 9595  Open 24 hours a day.

If you have forgotten your tenancy reference number or you can’t use an automated service please ring us on 0800 633 5500 / 0300 111 0000 during normal office hours and one of our members of staff will be pleased to take your payment.

PayPoint

Look out for the Paypoint logo at your local shop, newsagent or petrol station. Use your rent card and pay with cash.

It’s a free and confidential service and shop staff will not see your rent account. Please remember to keep your receipt.

Standing order

Print off this Standing order form. Fill the form out and send it to your bank. If you need any help with the form or advice on how much to pay weekly or monthly please call us on 0800 633 5500 / 0300 111 0000

 

Post

Just send a cheque made payable to your landlord ( Willow Park Housing Trust / Parkway Green Housing Trust) to:

8 Poundswick Lane
Wythenshawe
Manchester
M22 9TA

Please remember to put your name, address and and rent card reference number on the back of the cheque.