Our Tenant Satisfaction Measures survey results 2023 are in! 2,148 residents answered the questions on our Tenant Satisfaction Measures survey to let us know if they’re happy with our services. Results compared to last year showed noticeable improvement in three services: complaints handling, keeping tenants informed and our approach to anti-social behaviour.
Our Executive Director of Customers and Communities, Paul Seymour, said, “Our teams are reading through all the feedback and we’re planning how we can continue to improve our services for everyone. We’ve seen some good improvements but there’s more I’d like to see us make, particularly in handling anti-social behaviour and managing complaints.”