We track a range of performance indicators across the organisation, from day-to-day services to long-term targets. If something isn’t working as it should, we step in quickly to put it right. You play a key role too. Your feedback and suggestions help us review our work and make improvements.
Tenant Satisfaction Measures (TSMs) are a way of showing how well we – and every social housing provider in England – are performing. They’ve been introduced by the Government and the Regulator of Social Housing, but what really matters is your voice. Your views shape our results, and they help us understand what’s working and where we need to do better. Most importantly, they guide how we plan our future services so we can keep improving for you. TSM Survey 2025 Between June and September 2025, 2,493 residents shared their views with us – including shared owners and leaseholders (who we survey every two years). Once the results are ready, we’ll share them with you and with the Regulator of Social Housing. TSM Survey Results 2024 In 2024, 2,901 residents (22%) gave us their feedback through the Tenant Satisfaction Measures survey. Tenant Satisfaction Measures: Our 2024 survey resultsPDF (252 KB) PDF (252 KB) Every year, social housing providers have to do these surveys to check how well they’re doing, based on rules from the Regulator of Social Housing. Read our 2024 survey results. Download
Our Resident Annual Review, produced every year, allows us to check-in with how we’re doing and gives us the opportunity to highlight where we’re making progress and where we need to do better. Take a look below. Resident Annual Review 2024-25PDF (9 MB) PDF (9 MB) Our 2024-25 review tells you what went well, what you told us we need to do better, how we spent your rent money and how your feedback helped change things. Download
