WCHG Pass Housemark Anti-Social Behaviour (ASB) Accreditation

Wythenshawe Community Housing Group (WCHG) has been awarded the prestigious ‘Housemark ASB Accreditation’.

Housemark is the country’s leading provider of support to social housing organisations for business intelligence. They work in a variety of ways to support organisations improve their focus on customer needs, service and performance efficiency.

The Housemark accreditation is assessed against seven ASB commitment areas and 44 building blocks within each of the commitment areas and be awarded this demonstrates that we;

  • empower tenants
  • demonstrate value for money
  • meet tenants' expectations
  • improve satisfaction levels
  • recognise staff contribution

The CIH and HouseMark standards, combined with the unique tenant assessor role, ensure an outcome focused process, with the production of a clear and detailed findings and recommendations report.

The accreditation is carried out by a team of trained consultants and tenants, specialising in ASB service improvement for social housing organisations, experts in ASB policy and practice and ASB performance measurement and improvement.

Eddy Newman, Chair of the Board of WCHG said; "The vast majority of our tenants and residents, and their neighbours, want to live peacefully in their homes and community. However, a very small minority of perpetrators of anti-social behaviour can sometimes make a misery of their neighbours' lives. This is why it is so important that Wythenshawe Community Housing Group has a robust and effective service combatting ASB. In addition to the existing support from WCHG's tenants and Board, this accreditation adds external, expert recognition for WCHG's ASB service."

Nigel Wilson, Group Chief Executive of WCHG said; “We are very pleased to receive this accreditation from Housemark, it demonstrates our commitment to working with tenants to combat anti-social behaviour in the community. The accreditation process has enabled us to look at every aspect of our ASB service delivery which in return has highlighted that we are providing a holistic, efficient and relevant services”.

Lynn Dexter, Head of Consultancy at Housemark said; “HouseMark congratulates Wythenshawe Community Housing Group on achieving ASB accreditation, demonstrating its commitment to delivering an effective ASB service to its residents.”