Wythenshawe Community Housing Group Awarded Customer Service Excellence

Wythenshawe Community Housing Group is very proud to announce they have recently been awarded the prestigious Customer Service Excellence Accreditation for the services they deliver to tenants.

The accreditation challenges organisations to know their tenants better, to identify diverse groups, understand their needs and engage with them in a way that demonstrates they are serious about delivering a high standard and calibre of services tailored around tenants needs.

In order to achieve this standard the Group had to be successfully assessed against in 57 separate elements on how its services are delivered to tenants.  Wythenshawe Community Housing Group attained these standards and was also commended in three specific services.  The areas of distinction are:

  • WCHG's Neighbourhood Wardens First Responder service which provides a fast response service to the tenants of Wythenshawe with trained staff to use defibrillators endorsed by the ambulance service.  They were one of the first housing associations to adopt this service.
  • Real Food, Wythenshawe - a £1million Big Lottery funded project to support local residents and community groups to grow, cook and eat their own food. From plant to plate, the campaign, which is led by Wythenshawe Community Housing Group, demonstrates that no matter what your age, ability or how much time you have to spare, 'Real Food' is for everyone.
  • Employment Initiatives - Wythenshawe Community Housing Group is involved in a very wide range of employment initiatives to help people into employment.

Nigel Wilson, Chief Executive of Wythenshawe Community Housing Group, said:  "We are delighted to have been awarded the Customer Service Excellence Standard as this is testament to all the hard work of our staff and colleagues. It's also an excellent endorsement that recognises that we do put tenants at the heart of everything we do and will continue to do so."

Eddy Newman, Chair of WCHG added, "I and the Board are delighted that the Group has achieved this recognition, previously held separately by both Willow Park and Parkway Green, so soon after the Group was established in April 2013."