Are your details up to date?

Keeping your details up to date helps us give you the right support, at the right time. 

We’re working to keep your details accurate and up to date so we can give you the best possible service. 

Why it matters 

Life changes. You might: 

• Get a new phone number  

• Change your email address  

• Have someone new living with you.  

If we don’t have the right info, we might not be able to reach you when it matters most. 

That could mean: 

• Missing important updates about your home  

• Delays in fixing problems  

• Not getting the support you need.  

Keeping things up to date helps everything run more smoothly for you. 

What you should update 

It only takes a few minutes to check your details. Make sure we have: 

• Your current phone number  

• Your email address  

• Any support needs, health conditions or disabilities you want us to know about. 

You can update who lives in your home online through My Account  

We only collect information that helps us provide better, safer services, and you’re always in control of what you choose to share.

How to update your details 

You can update your details in a way that works for you: 

• Online through My Account  

• By calling us.  

We’ll keep things simple and guide you through it.