You have plenty of options — choose what works best for you: Direct Debit Let us collect your rent automatically from your bank on a date that suits you. Get in touch and we'll set you up. Contact us Online Pay securely through AllPay with your rent card and debit or credit card. You can also register to pay by text. My Account Manage your rent and tenancy anytime with an online account. My Account By phone Use our 24/7 automated line (0161 946 9595) or call 0300 111 0000 to speak to us directly - don't forget your 16 digit payment reference number (you can find it on your paper rent statement). AllPay app Download the free app from Google Play or the App Store and pay on the go - just search 'AllPay'. Rent payment card Pay at Post Offices or any outlet with the PayPoint logo. Standing order Set up payments through your bank. We can help if you need support - please contact us for our bank details and your reference number so you can set this up with your bank.
Every 13 weeks you’ll receive a rent statement showing: Your weekly rent amount Payments you’ve made Housing Benefit or Universal Credit payments received Any adjustments to your account Your current balance Prefer paperless? Check your rent account anytime in My Account. Once you sign up, paper copies stop — simple, secure and sustainable. Manage your home online Need a paper copy? Just call us and we’ll send one out. 0300 111 0000 0300 111 0000
Service charges cover the cost of things like cleaning, grounds maintenance, lighting, and other services for the shared spaces in your building. You’ll see your service charges listed on your annual rent increase notification or My Account, so it’s always clear what you’re paying for. If you have a question, call us on 0300 111 0000 and ask to speak to the Rent and Service Charge team.
Our Income Officers are your first point of contact if you have fallen behind with your rent payments. They’re here to support you. They can help you: Choose the best way to pay your rent Set up an affordable payment plan if you’re behind Check your benefits and connect you to our Financial Inclusion team for additional support Signpost you to external advice and support services If you’ve missed a payment (called rent arrears), don’t ignore it. The sooner we talk, the more we can do to help. Why it matters Falling behind can lead to: Legal action and court costs A County Court Judgment (CCJ) Being excluded from rehousing under our current Allocations policy Losing eligibility for schemes like Right to Buy In the worst case, losing your home We’ll do everything we can to help stop things getting worse, but we need you to take the first step: talk to us. Call 0300 111 0000 and ask for an Income Officer. Together, we’ll make a plan that works for you. Call us and ask for an Income Officer They’re here to help 0300 111 0000 0300 111 0000 Discretionary housing payments If you live in Manchester, Cheshire East or Trafford, and get Housing Benefit or Universal Credit (with housing costs included), you may qualify for extra help. Discretionary housing payments
If you pay weekly, you can request a refund if you are more than a week in credit. If you pay monthly, you can request a refund if you are more than a month in credit. We’ll carry out any necessary checks to make sure there are no outstanding debts on your account. Request a rent refund Rent refund request "*" indicates required fields Request a rent refund If your rent account is in credit and you'd like to request a refund, share more detailsYour detailsName* First Last Group Contact Details - Email address* Group Contact Details - Phone*PostcodeHouse Number or Name*Street*Town or city*County*Postcode*Your refund requestRefund request amount*Please enter the value of the refund you're requesting. Evidence of bank details is needed for refund requests of £1000 and above. Bank account informationYou must attach proof of bank account details for us to arrange your refund. Your bank details are kept secure and are not shared/shared with any third party. All proof must show the bank logo, name of the bank account holder, sort code and bank account number. Acceptable forms of proof are: A personal pre-printed bank/building society paying in slip A photocopy of a blank cheque (marked cancelled) A photo of a recent bank/building society statement dated within the last 6 months A photo of your bank card.Upload proof of bank details*The bank account details you've provided will be used to refund any rent. Evidence of bank details is needed for refund requests of £1000 and above. Drop files here or Select files Max. file size: 16 MB. Full name of bank account holder*Account number*Sort code*Please tick here to confirm that all the information provided is true and correct and agree to it being used for the purposes of this application.* Please tick here to confirm that all the information provided is true and correct and agree to it being used for the purposes of this application.*For more information about how we use personal data, see our privacy notice.CAPTCHA
