Download the form Provide 12 months of proof that they live with you Form: Adding Somebody to a TenancyPDF (114 KB) PDF (114 KB) Download
Download the form Both people must agree Form: Taking Somebody off a TenancyPDF (107 KB) PDF (107 KB) Download Email our Neighbourhoods team for advice. They’re happy to help. Email Neighbourhoods
You’ll need legal proof (e.g. marriage certificate, deed poll, decree absolute) to do this. Make the change online with My Account. It’s quick and easy. Go to My Account Call or email our Neighbourhoods team to make the change. They’re happy to help. Call 0300 111 0000 0300 111 0000 Email NeighbourhoodAdvisors@wchg.org.uk
Fill in the notice form and send it in On the day you want your tenancy to be ended, fill out the tenancy termination form Return keys to Wythenshawe House (during opening hours) Tenancy ends the Sunday after your form date If you end your tenancy after midday on a Monday, you’ll be charged for that week’s rent. Form: Notice to End My TenancyPDF (129 KB) PDF (129 KB) Download Form: Tenancy TerminationPDF (132 KB) PDF (132 KB) Download
If you’re dealing with a tenancy after someone has passed away, we’re here to help and guide you through the next steps. Ending the tenancy Please fill in our online form, and send us the death certificate and a Tenancy Termination form from the next of kin. If you need support clearing the property, we can help. Report a death Report a death Use this form to notify us of a tenant's death, we're here to guide you through this difficult timeName of the tenant who passedName of the tenant who passed(Required)Name of the tenant who passed(Required)Date they passed away(Required) DD slash MM slash YYYY Address of the tenant who passedUntitledEnter the address manuallyUntitled(Required)Untitled(Required)Untitled(Required)Untitled(Required)Untitled(Required)Were you living with the tenant who has passed away?(Required) Yes No If you live at the above address, do you want to apply to succeed the tenancy?(Required) Yes No Your detailsName of the tenant who passed(Required)Name of the tenant who passed(Required)Email Phone number(Required)File upload - Death Certificate(Required) Drop files here or Select files Accepted file types: jpg, png, pdf, heic, Max. file size: 16 MB. For more information about how we use personal data, see our privacy notice.CAPTCHA Staying in the property? If you are a joint tenant then you can automatically take over, we’ll just need a copy of the death certificate. If you are a partner/spouse then you’ll need to show you’ve lived there for 6+ months, plus a death certificate. If you are another household member, we’ll need to assess your circumstances. If you are less than 6 months living at the address, you won’t be entitled to stay in the property, but please contact us so we can discuss your options. Death of a Resident GuidePDF (871 KB) PDF (871 KB) Download Email our Neighbourhoods team. They will check your eligibility. Email Neighbourhoods
Contact our Neighbourhoods team. They’re happy to help. Call 0300 111 0000 0300 111 0000 Email NeighbourhoodAdvisors@wchg.org.uk Get this information in another format Learn about reasonable adjustments Reasonable adjustments
Thinking about moving to a smaller home? If you’re currently living in a three-bedroom (or larger) home, managing a bigger property may start to feel more challenging, especially with rising maintenance and utility costs. We can help with Rightsizing. You could get £2500, plus help with moving costs. Contact us about Rightsizing "*" indicates required fields Get in touch If you'd like to talk to us about anything else, just fill in the form belowFull name* First Name Last Name Contact informationEmail Address* Phone**PostcodeHouse Number or Name*Street*Town*County*Postcode*SubjectSubject*Write us a message*For more information about how we use personal data, see our privacy notice.CAPTCHA
Some of our blocks have communal laundry rooms. The washers and dryers are easy to use. Follow our step-by-step guides or watch the short videos to see exactly what to do, from starting the machine to removing your laundry. Find your laundry room Bagnall Court – 3 washers and 1 dryer Birch Tree Court – 2 washers and 1 dryer Brookway Court – 2 washers and 1 dryer Edwards Court – 2 washers and 1 dryer Frank Price Court – 3 washers and 2 dryers Kenneth Collis Court – 3 washers and 2 dryers Moorcot Court – 2 washers and 1 dryer Village 135 (blocks A & B) – 4 washers and 4 dryers Village 135 (blocks C & D) – 3 washers and 3 dryers West View Court – 3 washers and 1 dryer Pay for your wash or dry All machines use Air Wallet. You can pay: at the cashless payment terminal in the laundry room or using the Air Wallet app on your phone Chip and PIN cards are accepted. You can also: get receipts and view your transactions by entering a mobile number (receipt sent by text) or an email address choose alerts when your wash or dry is nearly finished If you can’t pay If you can’t use contactless, don’t have funds, or can only pay by cash, please speak to: your Neighbourhood Officer our Living Well team if you live at Village 135, the team there Using the washers Take a look at the instructions below. Using the dryers You can choose a 30-minute or 60-minute cycle If the door is opened and clothes are removed, the timer will continue and cannot be paused If the door is opened briefly, close it and press start to continue the cycle Languages The machines are multi-lingual. To change the language, select the flag in the top-right corner of the Air Wallet screen and choose your preferred language. Error Code 1 If you see Error Code 1, the machine is waiting for payment. Select the machine on the Air Wallet screen and follow the steps to start the wash or dry. Need help? If a machine isn’t working, please call us on 0300 111 0000 and let us know: which block you’re in the washer or dryer number what the problem is If a refund is needed, it will usually show within 5 working days. If there’s a problem out of hours, use the help button in the Air Wallet app, which connects you directly to Air Wallet support. How to Pay Using Air WalletPDF (339 KB) PDF (339 KB) Download Washing Machine InstructionsPDF (198 KB) PDF (198 KB) Download Dryer InstructionsPDF (248 KB) PDF (248 KB) Download
Heat networks (also known as district heating) supply heating and hot water to more than one home from one central place. Heat is generated in a ‘plant room’. This is a space where there’s machinery and equipment. The heat comes from gas and/or renewable energy Insulated pipes carry hot water to homes Each home has a heat interface unit (HIU). This moves heat from the heat network into the central heating system in your home The amount of heat used is measured by the energy meter in your home Radiators provide the heat in your home, and hot water is stored in a tank. What you need to know You’re in control of your heating and hot water You only pay for the heat you use even though it’s from a shared heating system. You can keep track of what you use on the meter in your home You can pay for your heat using a payment card, direct debit or online Part of the service charge you pay covers the daily standing charge. It also covers your portion of the costs of providing communal heating If you rent your home from us, we’re responsible for all repairs and breakdowns If you’re a leaseholder, shared owner or rent to buy customer, you will deal with any repairs in your home. This includes repairs to the heat interface unit and radiators. Who has heat networks We’re the Heat Network Operator. We’re responsible for the heat networks at: Bagnall Court Benchill Court Brookway Court Brownley Court Gladeside House Hollyhedge Court Moorcot Court Village 135 West View Court Who we work with We work with a metering and billing company to charge heat network customers. Our current partner is Lanten. You can contact them by: Emailing support@lanten4u.co.uk Visiting their website Calling 0345 470 7222 (mobile friendly number) Writing to Lanten Metering Services, Unit J and K Maybrook Industrial Estate, Maybrook Road, Brownhills, West Midlands, WS7 8DG Value for money Heat network customers can’t switch to a different supplier for their heat. We make sure the energy supplied to heat networks gives value for money for customers. This means each year we review: The cost of energy The performance of each heat network The tariffs charged to customers.
Your Responsibilities as a Resident GuidePDF (4 MB) PDF (4 MB) We want you to enjoy your home. Keeping it in good condition is a shared responsibility. This guide explains the repairs and maintenance you are responsible for, based on your tenancy agreement or lease. Download Your Guide to Home CCTVPDF (948 KB) PDF (948 KB) What you need to know about home security cameras and video doorbells Download Tenancy Management PolicyPDF (464 KB) PDF (464 KB) Download Tenancy Fraud PolicyPDF (343 KB) PDF (343 KB) Download
