New Welfare Reform Section

We have updated our website to include lots of useful information on Welfare Reform -

There are some really useful FAQs with drop down boxes with further information and you will find the answers to questions such as:

  • “I want to let out my ‘extra’ bedroom to a lodger. How do I do this, and is it a good idea?
  • “What do I do if I need an extra room because I have access to my son/daughter /grandchild and they stay with me regularly…?
  • “What happens to my Housing Benefit if I go abroad?”
  • “’I’m not sure I will cope with Universal Credit being paid monthly – is there an alternative?”

If you have any further questions please contact the Rents and Financial Inclusion Team on 0300 111 000 or 0800 633 5500 or email us on

Customer Support