Heat networks for heating and hot water

Heat networks, also known as district heating, are systems that supply heating and hot water to more than one home from one central place.  

How they work 

Instead of each home having its own boiler: 

  • Heat is generated in a ‘plant room’. This is a space where there’s machinery and equipment. The heat comes from gas and/or renewable energy
  • Insulated pipes carry hot water to homes
  • Each home has a heat interface unit (HIU). This moves heat from the heat network into the central heating system in your home
  • The amount of heat used is measured by the energy meter in your home
  • Radiators provide the heat in your home, and hot water is stored in a tank.

 What we do 

 Wythenshawe Community Housing Group is the Heat Network Operator. We’re responsible for the heat networks at: 

  • Bagnall Court
  • Benchill Court
  • Brookway Court
  • Brownley Court
  • Gladeside House
  • Hollyhedge Court
  • Moorcot Court
  • Village 135
  • West View Court

Who we work with

We work with a metering and billing company to charge heat network customers. Our current partner is Lanten. You can contact them by: 

  • Emailing support@lanten4u.co.uk
  • Visiting their website
  • Calling 0345 470 7222 (mobile friendly number)
  • Writing to Lanten Metering Services, Unit J and K Maybrook Industrial Estate, Maybrook Road, Brownhills, West Midlands, WS7 8DG

Value for money

Heat network customers can’t switch to a different supplier for their heat. We make sure the energy supplied to heat networks gives value for money for customers. This means each year we review: 

  • The cost of energy
  • The performance of each heat network
  • The tariffs charged to customers. 

 What you need to know

  • You’re in control of your heating and hot water
  • You only pay for the heat you use even though it’s from a shared heating system. You can keep track of what you use on the meter in your home
  • You can pay for your heat using a payment card, direct debit or online
  • Part of the service charge you pay covers the daily standing charge. It also covers your portion of the costs of providing communal heating
  • If you rent your home from us, we’re responsible for all repairs and breakdowns
  • If you’re a leaseholder, shared owner or rent to buy customer, you will deal with any repairs in your home. This includes repairs to the heat interface unit and radiators.