Repairs Service Update

On the 19th July 2021 the Government removed all legal restrictions that have been in place for over a year to help reduce the spread of infection caused by COVID-19. These included the formal regulations around wearing a face covering and social distancing rules.

However, the Government has urged individuals to exercise caution to reduce the spread of infection. Testing and self-isolation rules remain in place, and we will continue to ask about your health when you contact us to make an appointment for someone to visit your home. Your safety and the safety of our colleagues and contractors is our highest priority.

To minimise the risk of infection, if a member of Wythenshawe Community Housing Group (WCHG) staff or a contractor is visiting your home, we are requesting that you continue to wear a face covering (unless you are exempt) and socially distance during the visit. The same applies when you are moving through communal areas.

WCHG employees and our contractors will continue to wear face coverings, socially distance and sanitise to provide an extra layer of protection. Please note, if a WCHG employee or contractor feels their safety is at risk for any reason during a visit to your home – including where any household member is not wearing a face covering or maintaining social distancing - they will explain this to you and leave your home. We continue to deliver a full repairs service and complete or make safe emergency repairs within a 24 hours period.

However, we are still working through a backlog of non-emergency repairs following the lock-down earlier this year. We apologise for any delays that you may experience as a result. This situation should improve over the next few months as we are actively recruiting engineers and employing sub-contractors to undertake this work. We will keep you informed about any important updates to our services via our Covid-19 toolkit via our website. We would like to acknowledge that it has been a challenging time for everyone and we thank you for your continued patience and good will and wish you good health.

Kind regards,

Paul Butterworth Executive Director of Assets