WCHG & Community Support


At Risk Tenants

A dedicated team has been set up to contact tenants who we believe are at more risk of the virus or social isolation so that we can prioritise emergency support. We are working with partners to deliver support packages to these households. If you are aware of any other vulnerable or at high risk groups that need our support please let us know, so that we can put support measures in place at this difficult time.


Carers Covid19 Support Group

If you are an unwaged carer recovering from COVID-19 or supporting someone recovering from COVID-19, there is a weekly Peer Support Group that can provide you with help and support.

The Peer Support Group

  • Brings carers together with shared experiences to support each other
  • Provides carers with a safe and confidential space where you will feel accepted and understood
  • Treat everyone’s experiences as being equally important
  • Involves both giving and receiving support and top tips
  • Helps inform health and social care services about what support and services are needed for unwaged carers living with the long-term effects of COVID-19

The Peer Support Group meets online via Zoom on a Monday lunchtime from 12.30pm to 1.30pm. You can also join the Peer Support Group by telephone. Find out more here


Children and Young People

WCHG’s Youth Team has supported young people across in Wythenshawe in a number of different ways. From engaging through daily ‘check ins’ to running a confidential phone line between 11 and 7pm every day and creating a weekly e-newsletter packed with practical activities and places to get advice and support.

During the lockdown the team took part in Manchester City Council ASK campaign, engaging in “Protective Youth Work” across Wythenshawe. Where in groups of 3, they carried out street-based work with the aim of supporting young people in crisis, providing key information and signposting them, whilst also encouraging social distancing and the recommended quarantine measures.

Since March 2020 they have delivered over 200 Hours of “Protective Youth Work” and engaged with 170 young people. They have also collected information on how the current situation is impacting young people in the area and what worries they may have about their future, which will help inform WCHG programmes going forward.

This has now been replaced by “Detached Youth Work” - which aims to build relationships with young people in a street-based capacity, as opposed to its primary goal being Covid-19 related with short interactions with young people to promote safety and well-being.



Emergency Food

We have been working to ensure a co-ordinated response across Wythenshawe.

People who are self-isolating will be making their own arrangements for food deliveries. However, anyone who is unable to afford food can contact partner agencies for Foodbank vouchers.

To access this service, you can contact any one of the participating support agencies (full list here – https://wythenshawe.foodbank.org.uk/.get-help/foodbank-vouchers/) or by contacting either the Early Help Hub (0161 234 1977) or Children’s Social Services and Social Services (0161 234 1977).

Please note our Community Centres will continue to run targeted services including distribution of emergency food

The closure of foodbank centres to a more centralised approach from the Unit E has worked well throughout the lockdown. They have distributed to 1240 people (562 children), which equates to just over 11,000 food parcel meals distributed. Almost 7 tonnes of food have been donated, with a significant amount of cash (around £30,000).


Financial Support

We know it is difficult at the moment, but you do need to continue to pay your rent. Given we are all trying to limit contact and stop the spread of this virus, the best way to pay your rent is through our websites, via the tenant app or via the phone. If your employment status has changed or you need to talk to us about your rent, please speak to us as soon as possible. Our teams will still be here for you.

WCHG are aware some residents have already been made redundant or are having to take unpaid leave or reduce their hours. It is a time of great uncertainty for everyone but there is help and advice out there. You can access information from ‘The Money Advice Service’, a free and impartial service set up by the government, which look at your rights to sick pay, changes to claiming your benefits and what it means for travel. Click here for lots of useful information or here for some coronavirus benefit related information.

For more useful information and contact details click here - WCHG - Advice for Tenants Manchester (doc)


Volunteering and Real Food Wythenshawe

Volunteering is currently being delivered online via a telephony buddy system as is open to all tenants and residents. If you would like to get involved please contact daniel.williams@wchg.org.uk to find out more.


Your mental health during this difficult time

Infectious disease outbreaks, like the current Coronavirus (Covid-19), can be scary and can affect our own mental health. Whilst it’s important to stay informed, there are also many things we can do to support and manage our wellbeing during such times.

Below are some valuable resources to help you manage your own mental health and those of your loved ones.

Support with domestic violence

Safespots Wythenshawe remain committed to providing support to victims of domestic abuse and daily updates are made via their Facebook and Twitter accounts. They ask that if you have symptoms of Coronavirus that you don’t attend the centre but contact them first on 07873 889637 for support.


How can you help WCHG continue to support you?


If you or a member of your household has been diagnosed with, exposed to, or is suffering from Coronavirus (COVID-19), or you have voluntarily self-isolated yourself please make us aware.

We will carry out risk assessments on an individual basis to ensure the safety of our tenants, in addition WCHG staff and contractors will be subject to the same screening to help prevent the spread of infection in line with Government advice. We have also implemented strict hygiene measures for colleagues visiting our customers for your protection.

Contact Information

If you have changed your phone number or email address recently, please contact us on 0800 633 5500 or 0300 111 0000 to make sure we have the correct contact information on our system.  You can also touch base with us via our contact us page, on our website and via Facebook or Twitter. This will help to ensure you receive all communications as quickly as possible.


Keep up to date with the latest information

To help combat the spread of coronavirus, please keep up-to-date with the latest advice and refer to the NHS England website https://www.nhs.uk/conditions/coronavirus-covid-19/

We aim to get our services back to normal as soon as we can and in line with the advice from the Government.

We will continue to update our website www.wchg.org.uk with the latest information from the Group and partner organisations to support you and the community during this time of uncertainty.


The Greater Manchester Nutrition and Hydration programme

The purpose of this programme is to raise awareness of and provide responses to undernourishment and dehydration in the over 65 population. The risk of older adults developing Malnutrition is arguably higher in the current climate. Malnutrition is a serious condition which can increase a person’s risk of infection as well as slowing down their recovery. Those with an infection, such as Covid-19, are also at higher risk of developing malnutrition and dehydration which slows their recovery and may consequently result in readmission to hospital and further complications.

In response to this, partners in Greater Manchester are advocating the safe, effective and simple self-management approaches which have been co-designed by older adults, piloted and independently evaluated through the Greater Manchester Nutrition and Hydration programme. These resources and approaches have been designed to be used by anyone who has contact with older people. They are endorsed and supported by the programme’s Clinical Reference Group, the Greater Manchester Ageing Hub and the Greater Manchester Health and Social Care Partnership.

The programme’s resources include 2 distinct packs to be used during this period.

Pack 1 is for people at greater risk of malnutrition. This includes people being discharged from hospital, on community dietetic waiting lists and those who are showing signs of reduced appetite, unplanned weight loss or who are underweight. This includes:

Pack 2 contains general information which is relevant for all older people to help them eat and drink well, particularly if isolating at home.

All the resources and more information about the programme can be found on our website at: https://www.ageuk.org.uk/salford/about-us/improving-nutrition-and-hydration/