WCHG & Community Support
At Risk Tenants
A dedicated team has been set up to contact tenants who we believe are at more risk of the virus or social isolation so that we can prioritise emergency support. We are working with partners to deliver support packages to these households. If you are aware of any other vulnerable or at high risk groups that need our support please let us know, so that we can put support measures in place at this difficult time.
Services for children and young people will be delivered remotely starting from 5pm, Friday, 20th March. A central telephone number for young people to call (0161 946 7543) will be diverted to a dedicated youth worker on a rota system 11am – 7pm.
We have connected young people with Kooth (an online counselling service) and are offering a 1:1 service should this be required. We are also able to have FaceTime with young people and will update all social media platforms.
We have been working to ensure a co-ordinated response across Wythenshawe in advance of an increase in the number of people who cannot afford to buy food as schools close and employers reduce contracted hours.
People who are self-isolating will be making their own arrangements for food deliveries. However, anyone who is unable to afford food can contact partner agencies for Foodbank vouchers.
To access this service, you can contact any one of the participating support agencies (full list here – https://wythenshawe.foodbank.org.uk/.get-help/foodbank-vouchers/) or by contacting either the Early Help Hub (0161 234 1977) or Children’s Social Services and Social Services (0161 234 1977).
Please note our Community Centres will continue to run targeted services including distribution of emergency food.
We know it is difficult at the moment, but you do need to continue to pay your rent. Given we are all trying to limit contact and stop the spread of this virus, the best way to pay your rent is through our websites, via the tenant app or via the phone. If your employment status has changed or you need to talk to us about your rent, please speak to us as soon as possible. Our teams will still be here for you.
WCHG are aware some residents have already been made redundant or are having to take unpaid leave or reduce their hours. It is a time of great uncertainty for everyone but there is help and advice out there. You can access information from ‘The Money Advice Service’, a free and impartial service set up by the government, which look at your rights to sick pay, changes to claiming your benefits and what it means for travel. Click here for lots of useful information or here for some coronavirus benefit related information.
For more useful infomation and contact details click here - WCHG - Advice for Tenants Manchester (doc)
Volunteering and Real Food Wythenshawe
Please note volunteers are being recruited to the telephone befriending service run by Good Neighbours and open to all tenants and residents.
Infectious disease outbreaks, like the current Coronavirus (Covid-19), can be scary and can affect our own mental health. Whilst it’s important to stay informed, there are also many things we can do to support and manage our wellbeing during such times. Below are some valuable resources to help you manage your own mental health and those of your loved ones.
How can you help WCHG continue to support you?
If you or a member of your household has been diagnosed with, exposed to, or is suffering from Coronavirus (COVID-19), or you have voluntarily self-isolated yourself please make us aware. We will carry out risk assessments on an individual basis to ensure the safety of our tenants, in addition WCHG staff and contractors will be subject to the same screening to help prevent the spread of infection in line with Government advice. We have also implemented strict hygiene measures for colleagues visiting our customers for your protection.
If you have changed your phone number or email address recently, please contact us on 0800 633 5500 or 0300 111 0000 to make sure we have the correct contact information on our system. You can also touch base with us via our contact us page, on our website and via Facebook or Twitter. This will help to ensure you receive all communications as quickly as possible.
Keep up to date with the latest information
To help combat the spread of coronavirus, please keep up-to-date with the latest advice and refer to the NHS England website, and remember to’ https://www.nhs.uk/conditions/coronavirus-covid-19/
We aim to get our services back to normal as soon as we can and in line with the advice from the Government.
We will continue to update our website www.wchg.org.uk with the latest information from the Group and partner organisations to support you and the community during this time of uncertainty.