Tenant Satisfaction Measures – In Progress

The Tenant Satisfaction Measure (TSM) survey is now underway and some of our customers will be called or emailed, and invited to take part. Our research partner, Kwest Research, in Didsbury, will call from a mobile number or send an email...

We're asking customers to let us know what they think about our services. This is to make sure we understand what needs to change, how to make our services better for customers and more streamlined for colleagues.

The survey takes less than 10 minutes and results will be shared with colleagues, customers and the Regulator of Social Housing in the autumn. For more information, visit: Tenant Satisfaction Measures FAQs

Tenant Satisfaction Measures!