To ensure we always put our customers first, we are trialling a new appointment service which aims to speed up the current wait time for non-emergency repairs.
With tenants currently waiting between two and five weeks for a non-emergency repair, the trial aims to:
- Reduce the time it takes for someone to visit your home and fix the issue
- Reduce the number of visits to resolve the issue completely by aiming for first time fixes where possible and responding to tenants’ feedback
While we introduce this new service, when you contact us to book in a non-emergency repair, we will take details of your repair and then a member of the repairs team will call you back to arrange an appointment on a day that suits you. During April and May, when we are trialling the new service, the wait time for an appointment may be slightly longer than usual. If you are likely to experience a longer wait time, we will let you know when you book the repair.
This is an exciting time for WCHG as we make big changes to the way we have been doing things, aiming to make our processes and ways of working much simpler and more efficient for our customers.
Emergency repairs are unaffected by the new trial. We will continue to attend an emergency call-out within 24 hours.