Tenant Satisfaction Measures results 2025

Our Tenant Satisfaction Measures results for 2025 are now available.

Last year, 2,032 tenants shared their views through the survey. That’s 15% of our tenants. We also asked leaseholders and shared owners for their feedback, we do this every two years.

Tenant Satisfaction Measures, or TSMs, show how well we and other social housing providers in England are doing. They were brought in by the Government and the Regulator of Social Housing. But the most important part is your voice.

We’re now also running our 2026 survey. From May to August, some residents will be asked to take part. Your feedback helps us see what is working well and where we need to do better.

Find out more about our 2026 Tenant Satisfaction Measures survey.