If you’d need support to leave your home in an emergency, let us know. We’ll record this for the Fire Service. Call us on 0300 111 0000 and ask to speak to your Housing Officer.
Keeping safe in our homes is important to all of us. You can help keep you and everyone in your household safe by: Keeping an eye on your cooking at all times Checking your smoke alarms are working once a week by pressing the button to ensure it sounds Being available for the annual check of heating and smoke alarms Keeping exits from your home clear so that people can escape if there is a fire Keep door and window keys accessible. If you need keys to unlock your front door, keep them in the same safe place so you can grab them easily in an emergency Closing doors at night, particularly the kitchen and lounge Keeping lighters and matches out of sight and reach of children. Put out all cigarettes fully before throwing them away Avoid using a radiant heater, especially one with a flame (gas or paraffin) or a radiant element (electric bar). Convector heaters are safer Avoid using a chip pan – an air fryer is a much safer choice. It’s healthier too Don’t leave burning candles unattended and ensure you put them out when you leave the room Follow the advice below when using electrical appliances safely
Be extra careful with hair straighteners, portable heaters, electric blankets, e-bikes and scooters Switch off and unplug all electrical items overnight (apart from those that should be left on, like a fridge or freezer). Never charge devices while you’re asleep or out Use the right charger, cable and batteries for your device. Using the wrong ones can damage the battery, overheat and cause a fire Never charge phones, e-bikes, scooters or vapes near beds, sofas, curtains or exits. They can catch fire quickly and block escape routes Never leave e-bikes or scooters in shared areas like landings or hallways. They can block emergency exits and put everyone at risk Plug extension leads straight into a socket and make sure they’re fully unwound Don’t overload sockets, it can easily cause a fire. One plug for one socket Don’t use damaged or frayed electrical cords Make sure your electrical white goods (like fridges, freezers, washing machines and tumble dryers) are safe to use
Store them in designated areas, not on landings, corridors or hallways. They must never block escape routes Never charge electrical goods in shared areas, unless you have a scooter store Batteries in scooters can catch fire quickly if they’re damaged or not charged safely For safety, charge your scooter between 8am and 8pm, and never overnight or in your home when you’re out Don’t charge scooters next to beds, sofas or curtains Please don’t take scooters into lifts We recommend you have your scooter serviced every year and have insurance. This makes sure it’s safe and covered If your battery or charger gets hot, damaged or isn’t working right, stop using it and get it checked.
We’re here to help Speak to your Building Safety Manager, Victoria Finn or your Building Safety Officer, Tom Porter. Contact us. Call or email. Call 0300 111 0000 0300 111 0000 Email building.safety@wchg.org.uk
We take fire safety seriously, especially in our low-rise and high-rise apartment blocks. Each building is designed to hold back fire and smoke through its walls, floors and doors, but everyone has a shared responsibility to keep themselves and each other safe. Stay safe: Know your fire exits and having a plan. Practice your escape route with everyone at home. If there’s building work going on in the building, we may have a temporary evacuation strategy in place. If so, you’ll find details in the lobby, and we’ll let you know Keep escape routes, balconies, and communal areas like corridors and stairwells, completely clear of any clutter or flammable items. This includes no bikes, scooters, prams, or plant pots. Remember, in thick smoke and panic, trip hazards can make your escape more difficult and dangerous Store door/window keys somewhere everyone knows Keep internal doors shut – it slows smoke and fire Check your home before bed Test your smoke alarm weekly – call us on 0300 111 0000 if it’s not working. Watch our video: How to test your smoke alarm Charging e-bikes or e-scooters? Do it safely – visit the NFCC website for guidance Check the fire safety information and emergency plan on display in the communal areas of your building Read the fire safety information we send you each year. There’s also high-rise building safety information below
If the fire is in your flat: Leave and close the door behind you Call 999 with your address and flat number Use the nearest emergency exit Don’t go back inside until the fire service says it’s safe If the fire is elsewhere in the building: Stay put unless you’re affected by smoke/heat, feel unsafe, or are told to leave Shut doors and windows Call 999 and report the fire If you’re not in your flat: Leave using the nearest fire exit Call 999 and give as much detail as you can Don’t re-enter until told it’s safe If there's a risk of fire or a smoke alarm goes off: Stay calm Don’t open the door to where the fire is or try to tackle it Get everyone out and close the front door behind you Call 999 and ask for the fire service If you’re told to evacuate: Leave via the stairs – don’t use the lift Stay calm and don’t run Tell the fire service if anyone can’t get out If your route is blocked by fire or smoke: Call 999 Stay in the room furthest from the fire Block smoke with bedding or towels under the door Open a window and call for help
Regularly inspect all high-rise and low-rise buildings for fire safety Maintain safety info for each high-rise and low-rise building and household Install and test smoke and carbon monoxide alarms Provide up-to-date emergency plans Keep you involved and informed Check passenger lifts monthly Service stair lifts every year Make sure through-floor lifts are serviced every 6 months Electrical inspections every 5 years Annual professional Fire Risk Assessments to make sure the building is safe
Bagnall Court Building Safety SummaryPDF (53 KB) PDF (53 KB) Download Benchill Court Building Safety SummaryPDF (53 KB) PDF (53 KB) Download Birch Tree Court Building Safety SummaryPDF (52 KB) PDF (52 KB) Download Brookway Court Building Safety SummaryPDF (98 KB) PDF (98 KB) Download Brownley Court Building Safety SummaryPDF (48 KB) PDF (48 KB) Download Edwards Court Building Safety SummaryPDF (49 KB) PDF (49 KB) Download Hollyhedge Court Building Safety SummaryPDF (51 KB) PDF (51 KB) Download Moorcot Court Building Safety SummaryPDF (50 KB) PDF (50 KB) Download Village 135 Building Safety SummaryPDF (79 KB) PDF (79 KB) Download West View Court Building Safety SummaryPDF (53 KB) PDF (53 KB) Download
We’re here to help Speak to your Building Safety Manager, Victoria Finn or your Building Safety Officer, Tom Porter. Get in touch. Call, email or complete the form below. Call 0300 111 0000 0300 111 0000 Email building.safety@wchg.org.uk Report a concern online Reporting an emergency? Don't wait. Call 999. High-rise safety concern Report a high rise safety concern Give us more details to help us look into your concernName of the block you're reporting(Required)Would you like to remain anonymous?(Required) Yes No UntitledUntitledEmail Phone number(Required)Address of the block you're reportingAddress of the block you're reportingEnter the address manuallyUntitled(Required)Untitled(Required)Untitled(Required)Untitled(Required)Untitled(Required)Details of concern(Required)Please provide as much detail as possible.For more information about how we use personal data, see our privacy notice.CAPTCHA
Keeping You Safe in Your HomePDF (3 MB) PDF (3 MB) At Wythenshawe Community Housing Group, we follow the law to keep you safe in your home. Learn more about the key areas we regularly check to make sure everything works as it should. Download Fire Safety Management PolicyPDF (379 KB) PDF (379 KB) Download Domestic and Passenger Lift Management PolicyPDF (367 KB) PDF (367 KB) Download Electrical Safety PolicyPDF (906 KB) PDF (906 KB) Download Need this information in another format?
