We are currently living through exceptional times. We want to assure you we are taking our role in protecting you, our residents, our employees and the wider community very seriously. We continue to review the way in which we deliver our services on an hour by hour basis based on the latest guidelines and Government instructions.

Contained in this toolkit is valuable information which will advise you of changes which will come into effect at 5pm, 20th March, and guidance to support you through this difficult time, including information on:

As this situation progresses, we are doing everything we can to ensure we keep delivering our services whilst also protecting our employees, customers and the wider community in which we work.

We aim to get our services back to normal as soon as we can and in line with the advice from the Government.

We will continue to update this website with the latest information from the Group and partner organisations to support you and the community during this time of uncertainty.

Contact Information

If you have changed your phone number or email address recently, please let us know by emailing us at or via our website on our contact us page, also by our Facebook and Twitter pages. This will help to ensure you receive all communications as quickly as possible.

Call handling

Please note we may be experiencing higher than normal call volumes, so please be patient, and remember our teams are doing their very best in unprecedented circumstances. We will be updating these page regularly, so please keep checking back.

COVID-19 Update