Latest Coronavirus Guidance

The next stage of the Government’s Roadmap out of Lockdown England takes place on the 29th March 2021 with more restrictions due to be lifted on 12th April and then every five weeks - as long as targets for beating coronavirus continue to be met.

Our reception will remain closed, we will review the reopening in line with government guidelines in the coming weeks.

For more information and detailed guidance on how this affects you visit:

Please note that during this time our Repairs & Gas Servicing service will continue as normal.

The best way to access our services from the comfort of your home is through the WCHG App. It provides a 'One Stop Shop' to services such as paying your rent, checking your balance and you can log a repair at a time slot convenient to you as well reporting any ASB, all at the click of button. The WCHG Customer App can be downloaded via Google Play and the Apple Stores.


The new #NHSCOVID19app, now available in England and Wales, is the fastest way of knowing when you’re at risk from coronavirus.

Download now from:

➡️ Google Play Store:…

➡️ Apple App Store:

Find out more:


When to get a test

Get a test as soon as possible if you have any symptoms of coronavirus. The symptoms are:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

The test needs to be done in the first 5 days of having symptoms. You do not need to get a test if you have no symptoms or if you have different symptoms.

If you or any of your close family or friends start to display symptoms of this illness, please call 111 or check the NHS website for the latest information and advice about coronavirus


Face Masks

From Friday 24th July Face coverings are now mandatory in shops, supermarkets, shopping centres and enclosed transport hubs.

The Government has produced a simple guide to making a face covering. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. More information on using face coverings is available on the website.


Self Isolation

Self-isolation is when you do not leave your home because you have or might have coronavirus (COVID-19).This helps stop the virus spreading to other people.

Self-isolation is different to:

  • social distancing – general advice for everyone to avoid close contact with other people
  • shielding – advice for people at high risk from coronavirus

You must self-isolate immediately if:

How to self-isolate

You must not leave your home if you're self-isolating. Please let us know if you are self-isolating -


  • do not go to work, school or public places – work from home if you can
  • do not go on public transport or use taxis
  • do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • do not have visitors in your home, including friends and family – except for people providing essential care
  • do not go out to exercise – exercise at home or in your garden, if you have one


Tell people you've been in close contact with that you have symptoms

You may want to tell people you've been in close contact with in the past 48 hours that you might have coronavirus.

What does close contact mean?

They do not need to self-isolate unless they're contacted by the NHS Test and Trace service. But they should take extra care to follow social distancing advice, including washing their hands often.

If they get any coronavirus symptoms, they must self-isolate and get a coronavirus test as soon as possible.

How long to self-isolate

If you have symptoms or have tested positive for coronavirus, you'll usually need to self-isolate for at least 10 days.

You'll usually need to self-isolate for 14 days if:

  • someone you live with has symptoms or tested positive
  • someone in your support bubble has symptoms or tested positive
  • you've been told to self-isolate by NHS Test and Trace

Read more about how long to self-isolate.

While you're self-isolating:


High risk groups

Coronavirus (COVID-19) can make anyone seriously ill. But for some people, the risk is higher.

There are 2 levels of higher risk:

  • high risk (clinically extremely vulnerable)
  • moderate risk (clinically vulnerable)

To find out more visit -

To help combat the spread of coronavirus, please keep up-to-date with the latest advice and refer to the NHS England website, and remember to

Further information on Coronavirus is available at