Impact on services

Following the Prime Minister’s announcement on 10th May which highlights the steps that the Government is taking to reopen society and support you and your family to move on with your lives. The safety, security and wellbeing of all social housing residents is a key priority for both Government and social landlords.

This letter brings together the advice and support that will be put in place. We will notify all residents in due course any service changes as we gradually adapt our service provision over the coming weeks.

We are currently living through exceptional times. We want to assure you we are taking our role in protecting you, our residents, our employees and the wider community very seriously. We continue to review the way in which we deliver our services on an hour by hour basis based on the latest guidelines and Government instructions.

From 5pm, Friday the 20th March, there will be some changes and restrictions in place in relation to the delivery of our services. In summary these are:

  • Public offices and Community Centres will close to external visitors at 5pm on Friday 20th March for the foreseeable future;
  • Emergency repairs will be prioritised, routine repairs will be logged and an appointment arranged at a future date.

Office Closure

The Group has decided, in line with Government guidance, to close its public offices and Community Centres to external visitors from 5pm Friday 20th March. This includes:

  • Wythenshawe House, 8 Poundswick Lane, Wythenshawe, M22 9TA;
  • Parkway Green House, 460 Palatine Road, Wythenshawe, M22 4DJ;
  • Woodhouse Park Lifestyle Centre, Portway, Wythenshawe, M22 1QW;
  • Benchill Community Centre, Benchill Road, Wythenshawe, M22 8EJ;
  • Enterprise Centre, 34 Benchill Road, Wythenshawe, M22 8LF (Public reception will be closed, individual businesses to remain open).

We will reopen these offices to the public as soon as possible, but this will be in line with Government recommendations.

Repairs Service

Our repairs service will move to emergency repairs and mandatory servicing only. This is to ensure that the Group has the capacity to deliver essential services to its tenants.

In the event of an emergency repair please report this to us in the usual way via our contact centre on 0800 633 5500 or 0300 111 000.

Routine repairs can be logged via the contact centre, however in order to keep the phone lines free for emergency calls we would ask that you consider emailing in any non-urgent repairs to customerenquiries@wchg.org.uk or via our website, Facebook and Twitter pages. These will be logged and when there is availability, contact will be made to arrange an appointment at a later time in line with the Government’s guidance.

Before we conduct any repair or visit we will call you to check on your current health and wellbeing, this is to ensure the safety of our operatives who may attend multiple properties in a day. All staff visiting are following enhanced cleaning procedures and will not be sent to a property if they show any signs of illness.

 

Concessionary Gardening

Whilst we try to maintain continuity of service, we may not be able to carry out the usual number of visits to your garden due to the Covid-19 outbreak.

The concessionary gardening service you receive usually consists of 17 visits per year, 13 between April and September and 4 between October and March and we will try to deliver this level of service to the best of our ability.

From April 1st 2020 we will aim to maintain your garden every 10 weeks, weather depending and we will update you again if and when the current situation changes.

Could we please ask that you bear with us at this unusual time, and request that you do not call our contact centre unnecessarily regarding this service.