Service Update

As the Government continues to relax lockdown measures, we can now provide you with a detailed update for our services below. Until further notice our receptions and offices will remain closed until we can provide a safe environment for both our customers and staff.

We want to assure you we are taking our role in protecting you, our residents, our employees and the wider community very seriously and we continue to review the way in which we deliver our services, on an day by day basis based on the latest guidelines and Government instructions.

Wythenshawe Works

Repairs Service

We are pleased to advised that from the 1st July 2020 our routine repairs service is now fully operational, six day’s per week. Don’t forget to can book a job via our WCHG app, which has a full diagnostic tool to aid you through the booking process.

In the event of an emergency repair please report this to us in the usual way via our contact centre on 0800 633 5500 or 0300 111 000.

Routine repairs can be logged via the contact centre, however in order to keep the phone lines free for emergency calls we would ask that you consider emailing in any non-urgent repairs to customerenquiries@wchg.org.uk or via our App, website, Facebook and Twitter pages. These will be logged and when there is availability, contact will be made to arrange an appointment at a later time in line with the Government’s guidance.

Before we conduct any repair or visit we will call you to check on your current health and wellbeing, this is to ensure the safety of our operatives who may attend multiple properties in a day. All staff visiting are following enhanced cleaning procedures and will not be sent to a property if they show any signs of illness.

 

Concessionary Gardening

Whilst we try to maintain continuity of service, we may not be able to carry out the usual number of visits to your garden due to the Covid-19 outbreak.

The concessionary gardening service you receive usually consists of 17 visits per year, 13 between April and September and 4 between October and March and we will try to deliver this level of service to the best of our ability.

At this time we are unable to advise if and when the service will resume. Please bear with us at this unusual time and request that you do not call our contact centre unnecessarily regarding this service.

 

Wythenshawe Works Programmed Roofing

Our roofing renewal programme restarted 1st June with small team of roofers in line with restrictions imposed by social distancing requirements.

 

Grass Cutting Service / Cleaning

We have carried out three grass cutting cycles this season with an average cutting cycle of 16.3 days.

Cleaning services have continued to all common areas of our schemes with enhanced routines in place to focus upon handles and key touch points being cleansed.

Communal grounds and service charge services continue in line with demand, all planned visits to be undertaken. 13 visits expected between April and the end of September, then 4 between October and March.

Investment Works

Fire safety works restarted in June at several blocks to continue sprinklers, alarms etc. Heating works have been increased to clear deferred installations and external work stream are being gradually re-introduced, with fencing and pathways resumed in June, and External Painting and Roofing works restarting in July.

 

Housing & Community Investment

Tenancy Management

Our Tenancy Management Team have been offering a digital service throughout the lockdown period and our Allocations Team have been carrying out digital lets.

 

Involvement

Focus groups and engagement have been ongoing throughout the lockdown period with Remote Tenant Committee meetings established and tenants attending board meetings. If you would like to get involved at WCHG you can find out more by emailing getinvolved@wchg.org.uk

 

Communities Centres

Benchill - The centre continues to offer remote service provision at this time. The Caretaking team went back on Monday 22nd June to deep clean and set up the floor and wall markings for the social distancing measures for visitors and set up sanitisation stations at various points throughout the building.

Lifestyle Centre - A digital menu of online services has been provided for the community to continue engagement with customers during the lockdown. The Styles Café has produced essential hot cooked meals for the community and 25 identified vulnerable adults. The Caretaking team returned to work on the 15th June to support the decluttering and removal of furniture and wall coverings to support the quick turnaround of refurbishment works. Volunteers have also been supporting the distribution of food to the community which will cease at end of July 2020.

 

Employment Service

WCHG's employment service has linked with the financial inclusion and tenancy teams throughout the lockdown to help support tenants who have been impacted by the economic impact of Covid19.

 

Children & Young People

Services for children and young people are still being delivered across Wythenshawe with an ‘ask’ by MCC to support the delivery of ‘protective youth work’ in open spaces across the area. The team continue to meet 1:1 with young people as required and can be done safely. We’ve connected young people with the Kooth online counselling service funded by Manchester City Council. The team continue to use FaceTime with young people and have also distributed 125 ‘play schemes in a bag’ working closely with Alliance partners and WCHG’s Tenancy Support Team.

From June 15th, the service will evolve from the protective youth work (quick 15 min conversations identifying any safeguarding issues) to more traditional street based youth work, where we employ youth work approaches to support young people on issues important to them (e.g. exams, employment, relationships). We will also develop a targeted offer working with young people ‘at risk’ through small group or 1:1 work in line with safety guidelines.

 

Assure24 / ASB 

The multi-agency Wythenshawe Integrated Neighbourhood Service (WINS) continues to operate and meet remotely to review and progress complex cases. Most ASB services have been done remotely while Assure 24 continues to operate the control room 24/7, using social distancing measures and responding on a reactive basis.

Tenancy Support Team

Currently we are delivering no face-to-face support but hope that an offer of home visiting service will be in place by August 2020.

 

Volunteering

Volunteering is currently being delivered online via a telephony buddy system as is open to all tenants and residents.The volunteering team will also take over the vulnerable calls from housing colleagues for the tenants who still require regular contact. If you would like to get involved in the Real Neighbours Buddy scheme please email daniel.williams@wchg.org.uk to find out more.

 

Emergency Food

The Current approach has included:

  • Closure of foodbank centres to a more centralised approach from the Unit E which has worked well throughout the lockdown.
  • They have Distributed to 1240 people (562 children), which equates to just over 11,000 food parcel meals distributed.
  • Almost 7tns of food have been donated, with a significant amount of cash (around £30,000).

 

Money Mentors/Financial Inclusion Team

Tenancy Management Coordinator (TMC) are booking prospective tenants into for Money Health Check telephone appointments with the Money Mentor (MM) & Financial Inclusion Officer (FIO) . They have continued to offer telephone advice to tenants with benefit or budgeting problem throughout the lockdown. We are now looking to recommence some office based appointments from Sept 2020 with tenants where it is absolutely necessary when we have measures in place to ensure it is safe to do so

 

Office Closure

Until further notice our receptions and offices will remain closed until we can provide a safe environment for both our customers and staff. This includes:

  • Wythenshawe House, 8 Poundswick Lane, Wythenshawe, M22 9TA;
  • Parkway Green House, 460 Palatine Road, Wythenshawe, M22 4DJ;
  • Enterprise Centre, 34 Benchill Road, Wythenshawe, M22 8LF (Public reception will be closed, individual businesses to remain open).

 

This page was updated on 07/07/2020. Please continue to check back for latest updates on our services.

 

,